Lessons in reading...

So my curiousity got the better of me after so many years of hearing about EVE Online, I decided to download EVE Online for the free 14 day trial. Once I had it downloaded, I could not install it due to corrupt file, so I went online to find the solution which lead me to the EVE Online forums where apparently I am not alone in this matter. So I tried to reply to the post and it asks me for my account name and password. This is not a problem so I do so, but the next screen was the problem. It asks me for the character name on the account....one problem with this. I CANNOT create a character if I cannot even install the game. So I set out for support and explain to them about my issue.

Here is the replies between me and the GM.

Me:

Hello, I am trying to login to the forums so I can post MY other issue. I installed the free 14 day trial client and having issues with it. I DO NOT have a character made yet so kinda hard for me to confirm WHAT my characters name is when it does NOT exist yet!

Alot of people are having the same issue I am having with the download client so...how am I to fix my issue when I cant even login into the forums properly.

GM:

Hi,

Can you please tell us you bought the game via steam, or did you just want to use the trial ?

Best Regards,
GM Lovakat,
EVE Customer Support.

(Seriously?)

Me:

I stated I installed the free 14 day trial client so I wanted to just use the trial to test it out but apparently there is an issue with your client.

I wanted to try the game out before I buy it, but if the free client doesn't work, kinda hard to test it out don't ya think?

GM:

Hi,

Have you created the trial account at this address https://secure.eveonline.com/ft/FreeTrialSignup.aspx ? Could you please try with this one and tell me what account name you chose ?

Best Regards,
GM Lovakat,
EVE Customer Support.

ME:

Yes I have created an trial account,just cant even install the game because the client is corrupt, so therefore I cannot login and create a character.

Username: Name withheld

GM:

Hi,

I have checked the account, and everything seems to be fine. Did you get the client to work ? You should be able to log in game to create the character. Once you will have created the character, you will be able to log in on the website.

Best Regards,
GM Lovakat,
EVE Customer Support.

(bangs head on desk repeatedly)

Aggravated Me:

No I CANNOT get the client to INSTALL as I said previously which is WHY I was trying to log onto the forums to join in on a post with the people with the same problem as I have.

Forum- The issue is that it REQUESTS a name of the character on your account. I DO not have ONE made yet so therefore I cannot get onto the forums.


Client- Will not install due to corrupt installer which I downloaded directly from your site.

To be continued...I am still waiting for a reply...